A Tool for Clarifying Roles and Responsibilities

  • Be clear who’s doing what
  • Show who’s in charge
  • Eliminate ambiguity

What Facecards Is

  • Three symbol: the Jack, Queen and King from a standard deck of playing cards
  • Shows responsibilities and authority for actions to be taken
  • Ensures there is no ambiguity and increase probability of success

How To Use Facecards

  • You need to be crystal clear who will accomplish defined tasks
  • List tasks in a column on the left and list the people involved in the activity or project along the top
  • At the intersections, you specify the individual’s role by placing one of the three symbols. If a person has no role in an activity, you leave the intersection blank

Definitions

King
L = Leader The King leads an activity and is decision maker
-The King must consult with his decision-making partner, the Queen
-The King has authority to give direction to the Jack,
who supports or preforms the activity
-The King may or may not help in performing the activity

Queen
P = Partner- The Queen is a partner in decisions

Jack
I = Implementation- The Jack is the implementer of activities

 

Video of building a Facecards Grid

Example of a Facecards Grid

River Mapping for Process Improvement and Strategy Implementation